Privacy Policy

Introduction

Trials.ai, a ZS company ("Trials.ai," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our platform and services.

By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described here, please discontinue use of our website and services.

Information We Collect

We may collect the following types of information:

Information you provide directly. When you fill out a contact form, request a demo, or communicate with us, we collect the personal information you submit, such as your name, email address, company name, job title, and the content of your message.

Usage data. We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how visitors use our site and improve our services.

Cookies and similar technologies. We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. See the Cookies section below for more detail.

How We Use Information

We use the information we collect for the following purposes:

Providing and improving our services. We use your information to respond to inquiries, schedule demos, deliver our platform, and continually improve the quality and performance of our products.

Communications. With your consent or where permitted by law, we may send you information about our products, services, and events that we believe may be of interest to you. You can opt out of marketing communications at any time.

Analytics and research. We analyze usage data in aggregate to understand trends, measure the effectiveness of our website, and inform product development decisions.

Legal compliance. We may use your information as necessary to comply with applicable laws, regulations, or legal processes.

Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

Contractual necessity. Processing is necessary to fulfill our contractual obligations to you or to take steps at your request prior to entering into a contract.

Legitimate interests. Processing is necessary for our legitimate business interests, such as improving our services, conducting analytics, and ensuring network security, provided these interests do not override your fundamental rights.

Consent. You have given clear consent for us to process your personal information for specific purposes, such as marketing communications.

Legal obligations. Processing is necessary to comply with applicable laws and regulations.

Data Sharing

We do not sell your personal information to third parties.

We may share your information in the following circumstances:

ZS affiliates. As a ZS company, we may share information with ZS Associates and its affiliates for business operations, analytics, and service delivery purposes.

Service providers. We work with trusted third-party service providers who assist us with website hosting, analytics, email delivery, and other operational functions. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Business transfers. In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal requirements. We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.

International Data Transfers

As a global company, Trials.ai and ZS may transfer and process your personal information in countries outside of your country of residence, including the United States. These countries may have data protection laws that differ from those in your country.

When we transfer personal information internationally, we implement appropriate safeguards to protect your data, including:

Standard contractual clauses. We use European Commission-approved standard contractual clauses to ensure adequate protection for data transferred from the European Economic Area.

Data protection agreements. We enter into data processing agreements with our service providers and affiliates to ensure your information is handled in accordance with applicable privacy laws.

Privacy frameworks. Where applicable, we comply with recognized international privacy frameworks and certifications.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining industry-standard protections.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal and business obligations.

Our retention periods are based on:

Business necessity. We retain information needed to provide our services, maintain business records, and support ongoing customer relationships.

Legal requirements. We retain information as required by applicable laws, regulations, tax obligations, and legal holds.

Dispute resolution. We may retain information necessary to resolve disputes, enforce our agreements, and protect our legal rights.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Right to access. You may request a copy of the personal information we hold about you, including details about how we use and share it.

Right to correction. You may request that we correct inaccurate or incomplete personal information.

Right to deletion. You may request that we delete your personal information, subject to certain legal exceptions such as compliance obligations or legitimate business interests.

Right to restrict processing. You may request that we limit how we use your personal information in certain circumstances.

Right to data portability. You may request to receive your personal information in a structured, commonly used format, and to transmit it to another organization where technically feasible.

Right to object. You may object to our processing of your personal information based on legitimate interests, including for marketing purposes.

Right to withdraw consent. Where we process your information based on consent, you may withdraw that consent at any time.

Right to lodge a complaint. You have the right to lodge a complaint with a data protection authority in your jurisdiction if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us at info@trials.ai. We will respond to your request within a reasonable timeframe and in accordance with applicable law. In some cases, we may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activity and enhance your experience on our website.

Types of Cookies We Use

Essential cookies. These cookies are necessary for the basic functioning of our website, such as maintaining your session, enabling security features, and ensuring proper page loading. These cookies cannot be disabled without affecting website functionality.

Performance and analytics cookies. These cookies help us understand how visitors interact with our website by collecting aggregated usage data such as page views, time on site, and navigation patterns. We use this information to improve site performance and user experience.

Functional cookies. These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

Marketing cookies. With your consent, we may use cookies to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.

Managing Cookie Preferences

You can control cookie preferences through your browser settings. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies from specific websites
• Block all cookies entirely
• Delete all cookies when you close your browser

Please note that disabling certain cookies may affect the functionality and features of our website. For more information about managing cookies, visit your browser's help documentation.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information as quickly as possible.

If you believe that a child has provided us with personal information, please contact us at info@trials.ai.

Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by Trials.ai. This Privacy Policy does not apply to those third-party sites or services.

We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party sites or services before providing them with your personal information.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and other California privacy laws:

Right to know. You have the right to request disclosure of the personal information we have collected about you, including the categories of information, sources, purposes, and third parties with whom we share it.

Right to delete. You have the right to request deletion of your personal information, subject to certain exceptions.

Right to opt-out. You have the right to opt-out of the sale of your personal information. Note that we do not sell personal information.

Right to non-discrimination. You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, please contact us at info@trials.ai. We will verify your identity before processing your request and respond within the timeframes required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice as appropriate, such as through email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

Automated Decision-Making

We may use automated systems and algorithms to analyze data and provide features within our platform, such as AI-powered study design recommendations and data analytics. These automated processes are designed to assist users in making informed decisions, not to make decisions that produce legal or similarly significant effects without human oversight.

If you have concerns about automated processing of your personal information, you may contact us to request human review or to challenge a decision.

Do Not Track Signals

Some web browsers have a "Do Not Track" feature that signals to websites that you do not want your online activities tracked. Our website does not currently respond to Do Not Track signals. You may, however, disable certain tracking by adjusting your cookie preferences as described in the Cookies section above.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us at:

Trials.ai, a ZS company
Email: info@trials.ai

For privacy-related inquiries specifically, you may also contact our parent company:

ZS Associates
Privacy Office
Email: privacy@zs.com

We will respond to your inquiry within a reasonable timeframe, typically within 30 days of receipt.